Batbet Privacy Policy — How Your Information Is Protected

Batbet ("we", "us") is one of Bangladesh's most trusted online gaming platforms. This Privacy Policy explains how Batbet collects, processes, stores, and protects your personal information. By using the batbet.bar website, mobile app, or any related services, you automatically agree to this Privacy Policy.

We believe that data protection is not just a legal obligation — it is our ethical responsibility to you. At Batbet, every member's privacy is our highest priority. Whether you are registering, playing, or making a financial transaction, your information is protected at every step.

The term "information" in this policy refers to any data that can directly or indirectly identify you. Batbet collects only what is necessary and never gathers excessive or irrelevant data.

Batbet collects several types of information from you — some you provide directly, and some is collected automatically. Details are outlined below:

Batbet never stores your full payment card number or PIN. Financial information is used solely to verify transactions and is protected in accordance with PCI-DSS standards.

Batbet uses your collected data only for specific and lawful purposes. We never use your information for unauthorized activities. The primary use cases are outlined below:

• Account management: To complete registration, verify your identity, and secure your login.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your issues and complaints promptly.
• Legal compliance: To comply with KYC, AML (Anti-Money Laundering), and other legal obligations.
• Service Improvement: To personalize your gaming experience and improve the platform.
• Promotions: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).
• Responsible Gaming: To detect unusual gaming behavior and promote member well-being.

Batbet does not generally share your personal information with third parties. However, in certain limited and specific circumstances, data may be shared. In all such cases, Batbet ensures that the third party adheres to the same standard of privacy practices.

• Payment Processors: Only the minimum necessary data is shared with authorized payment gateways to process transactions.
• Legal authorities: Data may be disclosed upon court order or request from a relevant regulatory authority.
• Game Provider: Limited data may be shared with licensed providers operating Live Casino or other games.
• Security Partners: Data may be shared with trusted partners providing fraud detection and cybersecurity services.
• Business Transfer: If Batbet's business is sold or merged, your data may be transferred to the new owner, but will remain subject to this policy.

The Batbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: Essential for maintaining your login session and ensuring security. These cannot be disabled.
• Preference Cookie: Used to remember your language, theme, and other preferences.
• Analytics Cookie: Used to understand which sections of the site are most frequently visited.
• Security Cookie: Used to detect fraud and unauthorized access.

You can manage or delete cookies from your browser settings. However, disabling certain cookies may affect the functionality of some Batbet features.

Batbet uses industry-leading technology to protect your information. Our security is structured in multiple layers, so if one layer is compromised, the others continue to keep your data safe.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for all stored sensitive data.
• Two-factor authentication (2FA) — to protect your account.
• Firewall and DDoS protection — to secure the platform's infrastructure.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can access your data.
• 24/7 security monitoring with immediate incident response.

Batbet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account information: For the duration of the active account and 5 years after closure.
• Financial transaction records: Minimum 7 years, as required under AML regulations.
• Gaming History: For the duration of the active account and an additional 2 years for dispute resolution.
• Customer Support Contact: 3 years after the last point of contact.
• Cookie data: Session cookies — deleted when the browser is closed; preference cookies — 1 year.

Once the designated retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

As a Batbet member, you have certain important rights over your own data. Batbet respects these rights and makes them easy to exercise through our support team.

To exercise these rights, contact the Batbet support team. Requests are typically responded to within 30 days.

Batbet strictly enforces an 18+ policy. Our services are for adults only, and we never knowingly collect or process information from minors.

• Age verification is mandatory at the time of registration.
• In suspicious cases, age is re-verified through KYC.
• If a user is identified as a minor, their account is closed immediately.
• No data relating to minors is retained in our systems — it is permanently deleted.

Batbet reserves the right to update or modify this Privacy Policy at any time. The method of notifying members will be determined based on the nature of the changes:

• Minor Changes: The last updated date on this page will be revised accordingly.
• Moderate Changes: You will be notified via a banner or notification on the platform.
• Major Changes: You will be notified directly at your registered email address, with a minimum of 30 days' notice before any changes take effect.

If you do not accept the updated policy, you may request to close your account. Continued use of Batbet after any changes will be considered acceptance of the new policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact Batbet's data protection team. We typically respond within 7 business days.

If your complaint is not resolved, you have the right to lodge a complaint with the relevant data protection authority.